In an exclusive interview, Thomas Schmelter, Area General Manager for IHG Hotels at Dubai Festival City and IHG Hotels & Resorts, Luxury & Lifestyle, UAE, says how the premier hospitality chain's services stay authentic and personalised while maintaining a sense of connect with its guests. Excerpts from the interview:

As the luxury and lifestyle hospitality market continues to evolve, what key trends do you foresee dominating the industry in the UAE and globally?

Luxury hospitality is evolving — shifting from traditional opulence to meaningful, emotionally resonant experiences. At InterContinental Dubai Festival City, we proudly embrace this transformation, inspired by the InterContinental brand’s global evolution to Inspire Incredible.

Today’s guests seek authenticity, personalisation, and a sense of connection — whether through bespoke wellness, immersive dining, or thoughtfully designed spaces. We curate experiences that reflect local culture, celebrate individuality, and create lasting memories.